Returns & FAQs
-All Panties and Made-to-Order items are NON-RETURNABLE.
-All returnable merchandise will only be accepted for return 15 days from delivery date. We ask that all products are unworn, unwashed, and free of any alterations. Merchandise must have all original tags attached and come with its original packaging. Additionally, we ask that you please try on your new bodysuits with underwear on.
-In order to process a return please email Sales@LouletteLingerie.com to receive receive a return authorization. Without return authorization, your package will not be processed.
- Once your return is authorized, we will send you a return form that will need to be filled out and included when you ship back your merchandise. The price of shipping the item back will need to be covered by the customer.
-When processing your return; we will deduct the initial cost of shipping when your order was purchased.
-We only accept items purchased at www.LouletteLingerie.com
-Any sale item(s) purchased at 50% off are final sale.
-Returns that don’t comply with Loulette Lingerie's returns policy will not be accepted.
-If you would like to exchange an item please email Sales@LouletteLingerie.com
FREQUENTLY ASKED QUESTIONS
How do I contact customer service?
Customer service is available Monday to Friday, 9AM - 6PM EST. You can contact us via email at Sales@LouletteLingerie.com
When will my order be shipped?
All orders will be shipped on the next business day. Orders placed during the weekend won’t be shipped until the next business day. During high volume periods orders may need more than one business day to be processed.
How long will it take to receive my package?
For standard shipping 3-5 business days for Domestic Orders
International Standard 10 to 25 days depending on location.
Why can’t I find my size?
Loulette Lingerie is still a small company and we don't have the capabilities to produce all size ranges at the moment. Each size range requires a lot of financial and time investments in order to insure that everything is engineered perfectly for all sizes. If you do not see your size please email Sales@LouletteLingerie.com as we have been able to make some pieces made to order! We have plans to extend sizing for 2021 and we're so excited about that!